Returns & Refunds

Custom-manufactured goods are produced to your approved sample and are non-returnable once bulk production starts.

If a batch does not match the approved specification, we replace it or refund the affected quantity — your choice.

• Quality claims must be raised within 30 days of receipt
• Batch numbers and photos are required for a claim
• Approved claims are replaced or refunded in full

• Claims window30 days
• EvidenceBatch no. + photos
• RemedyReplace or refund
• ResponseWithin 2 working days